Privacy Policy

Siyaphila Clinic ("Siyaphila Clinic", "we", "us", or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you use our website or submit an appointment request.

1. Information We Collect

When you use our website, we may collect information such as:

• Your name
• Telephone number
• Email address
• Preferred appointment date and time
• Healthcare service you are requesting
• Information you voluntarily provide in an appointment message or enquiry
• Information necessary to arrange and manage your appointment

Please do not provide unnecessary sensitive medical information through general website forms.

2. How We Use Your Information

We may use the information you provide to:

• Respond to enquiries
• Process appointment requests
• Contact you regarding your appointment
• Confirm, change, or cancel appointments
• Provide healthcare services
• Maintain clinic records
• Improve our services and website
• Meet legal and regulatory obligations

We do not sell your personal information.

3. Health Information

Health information is sensitive personal information. Siyaphila Clinic will only process health-related information where it is necessary for providing healthcare, managing the clinic, complying with applicable legal requirements, or where another lawful basis permits the processing.

We ask patients to avoid submitting detailed medical information through general website forms unless specifically requested by the clinic.

4. Sharing Information

We may share personal information with trusted service providers where necessary to operate our services, including providers used for:

• Appointment management
• Email communications
• Calendar and scheduling services
• Website hosting and technical infrastructure

We may also disclose information where required by law, court order, regulatory requirements, or where necessary to protect the safety of a patient or another person.

5. Google Calendar

Appointment scheduling may use Google Calendar or related Google services to help the clinic manage appointments.

Information required to create and manage an appointment may be processed through these services.

6. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or destruction.

However, no internet-based system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including healthcare, administrative, legal, and regulatory purposes.

Different types of information may be retained for different periods depending on applicable requirements.

8. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Object to certain processing
• Request deletion where legally permitted
• Ask how your information is being used

To make a privacy request, contact Siyaphila Clinic using the contact details provided below.

9. Cookies

Our website may use cookies or similar technologies that are necessary for the operation, security, and functionality of the website.

Where additional cookies or analytics technologies are used, we may provide further information about them.

10. Third-Party Websites

Our website may contain links to third-party websites or services, such as social media platforms or messaging services.

We are not responsible for the privacy practices of third-party services. We recommend reviewing their privacy policies before providing them with personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

12. Contact Us